RETURN POLICY

RETURNS

At Playa Wear, we know that online line purchasing can be a tricky ordeal. We want to help remove guesswork as much as possible. We have provided you measurements and details to each and every item in our online store. We are happy to provide you with any additional information before you make the purchase, you can contact us by email or by phone.

If however, an item just doesn't work, you can return it for exchange or credit. Below are steps you must follow so that we may help you out. 

Please look over your order as soon as you get it in your hands. If you think that you are going to return it, you must contact us, via email, within 3 business days of receipt of your order to get an RA#.

Here is a simple run-down of the rules and procedures for returns:

  • Items can be returned for store credit only, issued in the form of a gift card sent via email. We cannot issue refunds.

  • Anything purchased on our SALE page is not eligible for return.

  • Request for an RA# (return authorization #) must be received within 3 business days, via email, of receipt of your order.

  • Customer will receive the RA# within 3 business days from time of their request. We are not open on weekends or holidays.

  • Returns must be shipped back within 5 business days of the issuance of the RA#.

  • Returned items must be packed securely in the same packaging and in the same condition in which they were sent - clean, unwashed, unworn and undamaged. 

  • Important: Please include a note in your package with your name, order# and RA#. Also write the RA# on the outside of the packaging.

  • We strongly recommend that you send your package back to us with tracking. We are not responsible for lost or stolen packages.

  • Cost of returning: Buyer will receive a credit for the cost of the item(s) only. There will not be a credit for the out going shipping and the return shipping will be at the cost of the buyer.

   * Please note that our return policy applies all orders.

Click here to request a Return Authorization Number (RA#).
Please allow 3 business days for an RA# to arrive in your email.

(We are not open on Saturday, Sunday and major national holidays)

 

Cancelled Orders

Phone order cancellation requests are not possible at this time; we must have your cancellations request submitted via email. 

Orders cannot be cancelled once the checkout process is complete. We will not be able to stop shipment after checkout is complete. At this point, a return will have to be made.

Refused Packages

Once an order is shipped, we consider the transaction completed. Refused packages are subject to a 20% restocking fee in addition to the shipping cost.

Unclaimed Packages

We will make two good faith attempts to contact you about your unclaimed package - usually once by telephone and once by email. Please make sure your correct information is entered upon checkout to ensure that we are able to contact you regarding your order.

If we do not receive a response, we will restock the items after a 30 day period, and you will receive a store credit in the amount of the original order minus 20% restocking fee and shipping costs.

Other Stuff You Should Know

If you see and "Out of Stock" on an item, chances are someone has just purchased it and we have not yet removed it from the online store. We do not mass produce our merchandise. It is on rare that we will duplicated and one item. Therefore, if you see an item you like, make the purchase because once it is sold there will not be another just like it.

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